Shipping Policy

1. Supported Shipping Countries

LightingWill ships to customers in many countries and regions worldwide.

Our main shipping regions include:

• North America: United States, Canada
• Europe: United Kingdom, Germany, Switzerland, Netherlands, France, Belgium, Norway, Sweden, Denmark, and other European countries
• Oceania: Australia, New Zealand
• East & Southeast Asia: Japan, South Korea, Singapore, Hong Kong, Malaysia, Thailand, Vietnam, Indonesia
• Middle East: United Arab Emirates, Saudi Arabia, Qatar, Israel
• South America: Chile, Uruguay, Argentina
• Africa: South Africa, Mauritius

Shipping availability may vary by product, destination, and carrier service. If your country or region is not available at checkout, please contact us at info@lightingwill.com. Our team will check the available shipping options for your destination.

2. Warehousing & Fulfillment

LightingWill uses a combination of local and international fulfillment channels to serve customers efficiently.

Selected products may be fulfilled from local or third-party warehouses in regions including the United States, Canada, United Kingdom, Germany, Australia, and Japan, depending on product availability and destination.

If suitable local inventory is available, your order may be shipped domestically or regionally for faster delivery.

If local inventory is unavailable, your order may be fulfilled from our China warehouse or another available fulfillment location.

3. Shipping Fees

Local or Regional Warehouse Shipping

Order Amount	Shipping Method	Shipping Fee	Estimated Delivery Time
≥ $399	Free Standard Shipping (Eligible Orders)	$0	3–7 business days
< $399	Standard Shipping	Calculated at checkout or based on order details	3–7 business days
Any Order	Express Shipping	Calculated based on weight, package size, destination, and carrier	3–10 business days

International Shipping from China

Order Amount	Shipping Method	Shipping Fee	Estimated Delivery Time
≥ $399	Free Standard Shipping (Eligible Orders)	$0	7–18 business days
< $399	Standard Shipping	Calculated at checkout or based on order details	7–18 business days
Any Order	Express Shipping	Calculated based on weight, package size, destination, and carrier	3–10 business days

Free shipping applies only to eligible products, destinations, and shipping methods. Certain oversized, heavy, special-handling, remote-area, or project-based orders may require additional shipping charges even if the order value exceeds $399.

4. Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Processing time may be longer for customized products, large-quantity orders, special-order items, holiday periods, or orders requiring additional preparation.

Processing time is separate from shipping transit time. Once your order has been dispatched, tracking information will normally be sent by email.

5. Customs Duties & Import Taxes

Orders shipped from a local warehouse within the destination market will generally not be subject to additional import duties caused by cross-border shipment.

For international shipments, import taxes, customs duties, brokerage fees, VAT, or other clearance charges may apply depending on the destination country's regulations.

Unless otherwise stated or agreed, these charges are the responsibility of the customer.

LightingWill will provide reasonable assistance with shipping and customs documentation where required.

6. Tracking Information

Once your order has shipped, a tracking number will normally be provided by email.

Please allow approximately 24–48 hours for tracking information to become active after dispatch.

If tracking information has not updated for several days, please contact our customer service team for assistance.

7. Delivery Delays

Estimated delivery times are provided for reference and are not guaranteed unless expressly agreed in writing.

Delays may occur due to:

• Carrier delays
• Customs inspections or clearance procedures
• Weather conditions
• Holiday periods
• Remote-area delivery limitations
• Government or regulatory actions
• Other circumstances beyond our reasonable control

8. Incorrect or Incomplete Shipping Information

Please verify your shipping address and contact information carefully before placing an order.

LightingWill is not responsible for delivery failures, delays, additional fees, or returned shipments caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Additional shipping, redelivery, storage, customs, or return charges may apply in such circumstances.

9. Lost, Damaged, or Incorrect Shipments

Please inspect your shipment upon delivery.

If your package arrives damaged, incomplete, or contains an incorrect item, please contact us as soon as possible and provide your order number together with relevant photographs or other supporting information.

We will review the issue and work with you and, where applicable, the carrier to determine an appropriate solution.

10. Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Refund Policy.

11. Contact Us

If you have any questions regarding shipping, delivery, customs, or order fulfillment, please contact:

LightingWill
Email: info@lightingwill.com
Phone: +86 138-2525-5322