Refund Policy

1. 60-Day Return Policy

We want you to be satisfied with your purchase from LightingWill. Most eligible products may be returned within 60 days after delivery.

All returns must be approved in advance. Before sending any product back, please contact us at info@lightingwill.com.

Products returned without prior authorization may not be accepted.

2. Return Conditions

To be eligible for a return, products must generally:

• Be unused and in resalable condition
• Be returned in the original packaging
• Include all accessories, manuals, components, and other originally supplied items
• Include proof of purchase or the relevant order information

Products with missing components, damaged packaging, or reduced resale value may be subject to a restocking fee of up to 15%, where applicable.

COD (Cash on Delivery) and freight-collect returns will not be accepted unless specifically authorized by us in writing.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and provide your order number together with photographs or other relevant information.

Once the issue is verified, we will provide an appropriate solution, which may include replacement, refund, store credit, or another mutually agreed resolution.

4. Exchanges

Exchange requests must be submitted within the applicable 60-day return period.

Exchanges are subject to product availability. If there is a price difference between the returned item and the replacement item, the difference may need to be paid or refunded.

Unless the exchange is required because of our error or a confirmed product defect, customers are responsible for applicable return and reshipping costs.

5. Non-Returnable Items

Certain products are not eligible for return, including:

• Customized, personalized, or made-to-order products
• Products that have been installed, used, modified, cut, damaged, or altered after delivery
• Opened products where opening materially affects resaleability or product condition
• Clearance or final-sale products where clearly identified before purchase
• Large-volume or specially procured orders where separate commercial terms apply

Defective or incorrectly supplied products will still be reviewed regardless of the above exclusions where required by applicable law or agreed commercial terms.

6. Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method within 5–7 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable unless the return is due to our error, a confirmed defect, or otherwise required by applicable law.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective product supplied by us.

International customers may also be responsible for applicable customs charges, import/export duties, brokerage fees, and other return-related costs.

8. International Returns

International returns may be subject to additional shipping, customs, and import/export requirements.

Return eligibility and the appropriate return location may vary by destination. Please contact us before returning any international order so that we can provide the correct instructions.

9. B2B, Bulk, and Special Orders

For B2B transactions, bulk orders, project orders, customized products, or purchases governed by a quotation, purchase order, pro forma invoice, or separate commercial agreement, the return and refund terms stated in the applicable commercial documentation will take precedence where expressly agreed.

10. European Union 14-Day Cooling-Off Period

Where applicable under European Union consumer law, eligible consumers receiving goods in the European Union may have the right to cancel or return an eligible order within 14 days without providing a reason.

This right may not apply to customized, made-to-order, used, installed, or otherwise legally exempt products.

11. Contact Us

For return, exchange, or refund questions, please contact:

LightingWill
Email: info@lightingwill.com
Phone: +86 138-2525-5322